Privacy Policy

  1. From time to time we may reveal general statistical information about our Website and visitors, such as number of visitors, number and type services availed, etc. We will enable you to communicate your privacy concerns to us and that we will respond to them appropriately. empowerM does not disclose any personal information to advertisers and for other marketing and promotional purposes that could be used to personally identify you, such as your password, credit card number and bank account number. All information stored on our server including but not limited to profiles of the Users, metadata and such other proprietary information, etc., shall not be copied by any User unless authorized by empowerM.
  2. Our use of your information: 5. We use the information we gather on the Website, whether personal, demographic, collective or technical, for the purposes of operating and improving the Website, fostering a positive user experience, and delivering the services that we offer. We use your Personal Information in the file we maintain about you, and other information we obtain from your current and past activities on the Website to: resolve disputes; troubleshoot problems; help promote safe trading; collect fees owed; measure consumer interest in the services provided by us, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our User Agreement; and as otherwise described to you at the time of collection. At times, we may look across multiple users to identify and resolve problems in relation to the functioning of the Website. We may compare and review your Personal Information for errors, omissions and for accuracy.7. If you choose to avail the services of the Website and provide us with your financial information, we use your address and billing information to bill you and provide associated support. You agree that we may use Personal Information about you to improve our marketing and promotional efforts, to analyze site usage, improve the Website’s content and product offerings, and customize the Website’s content, layout, and services. These uses improve the Website and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Website. Further, you agree that empowerM may use such Personal Information for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.
  3. Our disclosure of your informationYou agree that we may use your Personal Information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings, new services, promotions and communications relevant to your use of the Website. By accepting the User Agreement and Privacy Policy, you expressly agree to receive this information. When such services are offered user will have an option to opt out. If you do not wish to receive these communications, we encourage you to opt out of the receipt of certain communications. The following are examples of some categories of persons to whom we would share your information with from time-to-time.
    1. Advertisements: Where a User or member enters information on any form of an advertiser, the information is simultaneously collected by the Website and the advertiser. The information is used by the Website in accordance with the terms of this Privacy Policy and is used by the advertiser as per the advertiser’s prevalent privacy policies. Because we do not control the privacy practices of these advertisers, you should evaluate their practices before deciding to provide the said information. The Website may also aggregate (gather up data across all user accounts) personal information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for other marketing and promotional purposes.
    2. External Service Providers: We may use third parties that we refer to as external service providers to facilitate or outsource one or more aspects of the business, product and service operations that we provide to you on the Website (e.g., search technology, discussion boards, bill collection, affiliate and rewards programs, co-branded credit cards) and therefore we may provide some of your Personal Information directly to these external service providers. These external service providers are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide them for any other purpose except to facilitate the specific outsourced Website related operation, unless you have explicitly agreed or given your prior permission to them for additional uses. In some instances, the external service provider may collect information directly from you (such as for Website surveys or for a co-branded credit card) and such data might remain on their servers for a certain span of time. In these cases, you will be notified of the involvement of the external service provider, and all additional information you provide them and their additional uses will be strictly up to you. If you provide additional information to an external service provider directly, then their use of your Personal Information is governed by their applicable privacy policy.
    3. Governmental authorities: We cooperate with all governmental authorities, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you and the community from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, Member ID history, fraud complaints etc without a subpoena. Without limiting the above, in an effort to respect your privacy we will not otherwise disclose your Personal Information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss; or report suspected illegal activity.
    4. Due to the existing regulatory environment, we cannot ensure that all of your private communications and other Personal Information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose Personal Information, information about your interactions on the Website to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your Personal Information that they collect from the Website. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your Personal Information, interactions on the Website or private communications will always remain private.
    5. We may also use your Personal Information to enforce our rights against you.
    6. In addition to the above, we disclose the following information to Users who are chosen by you as (i) your Doctor/Health Care Professional or (ii) your “Care Giver” as being person responsible for your well-being: your address, age, gender, profile picture, insurance details, family health history, your habits, contact information of your emergency contacts, your medical history, your visit history, your diet history and your emergency health record or (iii) your “Emergency Contact” as being a person who is willing to assist you in case of an emergency: your address, age, gender, profile picture, insurance details, contact information of your emergency contacts and your emergency health record.
    7. empowerM may also disclose or transfer Users’ Personal Information and other information, to another third party as part of reorganization, transfer of ownership and control, or a sale of the assets of empowerM. Any third party to which empowerM transfers ownership and control or sells its assets will have the right to continue to use the personal and other information that Users provide to us. In such an eventuality communication will be sent to you by email and you may choose to opt out of this service.
  4. DisclaimersYou agree that we may use your Personal Information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings, new services, promotions and communications relevant to your use of the Website. By accepting the User Agreement and Privacy Policy, you expressly agree to receive this information. When such services are offered user will have an option to opt out. If you do not wish to receive these communications, we encourage you to opt out of the receipt of certain communications. The following are examples of some categories of persons to whom we would share your information with from time-to-time.
    1. In the event you are a health care professional, health care provider or a health care organisation, you shall be entitled to unrestricted access to information on the Website provided by patients who choose you as their health care professional, health care provider or health care organisation. You agree that you shall be responsible for the protection of the privacy of the information being made available to you and that empowerM shall not be responsible or liable for the same, in any manner whatsoever.
    2. In the event you are a patient, we share certain categories of information we collect from you in the ways described in this Privacy Policy, including as described below: If you elect to complete a Basic Medical Data form using the Services in advance of an appointment, we may share your Basic Medical Data with your doctors. Any information you choose to provide and make available to third parties via our services should reflect how much you want others to know about you and the individual(s) about whom you created the profiles and accounts. Please consider carefully what information you disclose in the patient profiles and your desired level of anonymity. You can review and revise the information contained in your profiles at any time. We recommend that you guard your sensitive information. Moreover the User who is representing you as the assigned Owner/Care Giver/ emergency contact will receive the information and can contact the provider to get perspective on the patient’s health.
    3. All the information provided on the Website by a User, including Personal Information, is voluntary. The User has the right to withdraw his/her/its consent at any time, in accordance with the terms of this Privacy Policy and the terms of use, but please note that withdrawal of consent will not be retroactive. Always use caution when giving out any Information about yourself or your family members in use of any Services. empowerM does not control or endorse the content, messages or information found in any Services and, therefore, empowerM specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services, and you agree that you waive any claims against empowerM relating to same, and to the extent such waiver may be ineffective, you agree to release any claims against empowerM relating to same.
  5. Emergency TrackerIn the event of an emergency involving you (for the purposes of this clause 8, a patient), you hereby agree that your emergency tracker containing your location, emergency health record, contact information, age, gender and insurance information is made available with unrestricted access in order (i) to assist emergency personnel, doctors and other healthcare professionals who may otherwise not have access to the same and (ii) to keep your emergency contacts updated about your situation.Please note that the emergency tracker services is being provided by Doctrz through a complex integration of services which include the services provided by third parties such as the mobile network provider, the server hosting provider, the SMS provider, etc., and is dependent of factors beyond the control of Doctrz such as the mobile phone of the User, the mobile network of the Users provider, availability of balance on the User’s mobile phone, etc. Therefore, the response to an emergency would depend on the ability of the emergency personnel, doctors and healthcare professionals involved and such third parties and external factors as described above. empowerM shall, in no way, be responsible in the event the emergency tracker is unable to provide or delays in providing assistance to the emergency victim.
  6. SurveysAt times, empowerM conducts User surveys to collect information about patients’ preferences. These surveys are optional and if patients choose to respond, their responses will be kept anonymous. Similarly, empowerM may offer contests to qualifying patients in which we ask for contact and demographic information such as name, email address and mailing address. None of this information is shared with third parties, except in summary form, if at all. The demographic information that empowerM collects in the registration process and through surveys is used to help empowerM improve its Services to meet the needs and preferences of patients. This may include targeting advertising to Patients about our Services. Information we gather through a contest may also be disclosed to third parties, as necessary, for prize fulfillment and other aspects of any contest or similar offering.
  7. Mobile applicationsThe Users may avail of the Services provided by empowerM by way of mobile applications as well. For patients, the mobile application is “Doctrz4Me – Health Emergency App for Life” and for health care professionals, the mobile application is term “Doctrz”. All the terms of the User Agreement and the Privacy Policy shall be applicable for the usage of the mobile applications and storage of information on the same. In order to give additional security for any data stored on the mobile device, the User is provided with a Device Wipe facility that will wipe all the information on the device.
  8. Miscellaneous
    1. Identity: To protect your privacy and security, to the extent possible, on a best efforts basis, we will verify your identity, by examining the documents and information provided by you, before granting access or making changes to your personally-identifying information. Notwithstanding the foregoing, please note the verification process shall be restricted only the health care professionals and health care organisations. If you are a registered member of the Website, membership ID and Password are required in order to access your profile information. empowerM shall not be responsible or liable, in any manner whatsoever, in the event the information provided by you is false or misrepresenting in any way.
    2. Security: When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you put in before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ reasonable security practices and procedures and current Internet security methods.
    3. Your consent and change: By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose by the Website in accordance with this Privacy Policy.
    4. Changes to Privacy Policy: If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Any changes to our privacy policy will be communicated through our Web site.. We reserve the right to change the terms of this Privacy Policy from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible.
    5. Storage of information in your mobile phone: You acknowledge and agree that certain personal or confidential data will be stored in your mobile phone while accessing the Mobile Application or the Website through your mobile phone and empowerM shall not be liable for any harm, loss or damage to the personal or confidential data resulting from theft or loss of the mobile phone or loss of such confidential data stored on the mobile phone for any reason whatsoever.
  9. Name and address of the entity collecting and retaining your Information is:
    empowerM Mobility Solutions Pvt. Ltd.
    407, VV’s Vintage Boulevard, Rajbhavan Road, Somajiguda, Hyderabad – 500082
  10. Queries and Comments: If you have any queries or comments about this privacy policy please write to us at help@doctrz.com.